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Important Security Update

Type: News
Posted Dec 30 2016 @ 2:52pm
C "Torbull" L
Following an incident that took place earlier this week, ESEA hereby issues an important security update for all users. Please read this carefully.

What happened?
On Tuesday, 27 December, 2016 we were made aware of a security breach of the ESEA website database and the potential theft of certain user account information. It appears that the user data that might have been taken included usernames, emails, private messages, IPs, mobile phone numbers (for SMS messages), forum posts, hashed passwords, and hashed secret question answers. All ESEA user account passwords are using bcrypt, an industry best practice for securing passwords.

ESEA does not store any sensitive payment information (credit card, bank account, etc.), so any payments made on the ESEA website, or through third parties, have not been compromised. No ESEA Client and anti-cheat systems have been impacted in this incident. Neither the ESEA Client itself, nor data related to the ESEA Client, was accessed through this incident.


What are we doing to protect your account?
We are enforcing the following procedures with all accounts to make sure any compromised user data is no longer being used:
  • Password reset
  • MFA reset
  • Security question reset

General recommendation: what can you as a user do to protect your account?
As a standard security best practice, we encourage users to consider the following measures:
  • Change your passwords and security questions/answers for any other accounts on which you used the same or similar information used for your ESEA account, and review any such accounts for any suspicious activity
  • Use passwords specific to each website you hold accounts at
  • Be cautious of any unsolicited communications that ask you for personal information or refer you to a website asking for personal information

We apologize that this incident has taken place. ESEA takes the security and integrity of customer details and information very seriously and we are doing everything in our power to investigate this incident, establish precisely what has been taken, and make changes to our systems to mitigate any further breaches.

Click here for the FAQ and please open an ESEA support ticket if you have any questions.
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Subscribe to Premium Compete against the best players in a cheat-free environment and win prizes

Fill out your profile Tell the community a little bit about yourself

Introduce yourself in the forums Our forums are a source of non-stop 24 hour discussion and are always a good place for tips or for a laugh

Download the ESEA Client, get set up The Client protects our game servers from cheaters and also serves as the way to use our matchmaking system

Play a Pick Up Game Play with the pros using our matchmaking system (click "Play Now" in the Client) while learning and practicing the competitive format

Complete the list, Get free stuff When you've completed the list, we'll get you started with free ESEA Points and Karma